Our services are delivered through the purchase and redemption process described below. As our services are provided in person, no physical products are shipped or delivered.

1. Purchase Confirmation

Once your payment has been successfully processed, you will receive a purchase confirmation using the contact information provided during checkout.

Confirmation and relevant service information are generally provided shortly after successful payment, although delivery times may vary depending on payment processing and other circumstances.

2. Service Redemption

Purchased services are redeemed at the applicable participating service location in accordance with the instructions provided with your purchase.

You may be required to make an appointment before attending. Any booking requirements, redemption instructions or applicable conditions will be communicated with your purchase confirmation or through our website.

3. Appointment Availability

All appointments are subject to availability.

We recommend making your appointment in advance, particularly for services with limited availability. The purchase of a service does not necessarily guarantee availability on a specific date or at a specific time unless an appointment has been separately confirmed.

4. Customer Information

You are responsible for providing accurate contact and booking information.

We are not responsible for delays or difficulties resulting from incorrect, incomplete or outdated information provided by you.

5. Cancellations & No-Shows

Cancellations, rescheduling and missed appointments may be subject to the applicable conditions of the purchased service.

Please refer to our Refund Policy and any booking instructions provided with your purchase for further information.

6. Service Changes & Delays

Occasionally, a service or appointment may need to be changed, rescheduled or delayed due to availability, operational circumstances or other unforeseen events.

Where reasonably possible, we will provide notice of any material changes affecting a confirmed purchase or appointment and assist with reasonable alternative arrangements.

7. Delivery Completion

A service is considered delivered when the purchased service has been successfully provided or redeemed.

Once a service has been fully provided or redeemed, it is considered completed and may no longer be eligible for cancellation or refund except where otherwise required by applicable law or our Refund Policy.

8. Policy Changes

We may update or revise this Delivery Policy from time to time to reflect changes to our services, procedures or business practices. Your continued use of our website or purchase of services after any revisions indicates your acceptance of the updated Delivery Policy.