Introduction

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect information when you visit our website or purchase services through our platform.

By using our website or providing us with your information, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you provide when using our website, including:

• Name
• Email address
• Phone number
• Billing and payment information
• Booking and service-related information
• Communications or enquiries submitted to us

We may also automatically collect certain technical information, such as your IP address, browser type, device information and website usage data through cookies or similar technologies.

2. How We Use Your Information

We may use your information to:

• Process and manage purchases and payments;
• Provide purchase confirmations and service-related information;
• Facilitate bookings and service redemption;
• Respond to enquiries and provide customer support;
• Improve our website, services and customer experience;
• Prevent fraud, unauthorised activity or misuse;
• Comply with applicable legal and regulatory requirements.

We will only use your information where reasonably necessary for legitimate business, operational or legal purposes.

3. Sharing Your Information

We may share relevant information with trusted third parties where necessary to operate our website and provide our services, including payment processors, technology providers and service-related providers.

We may also disclose information where required or permitted by applicable law, including to protect our rights, customers, users or business.

We do not sell your personal information to third parties.

4. Cookies & Website Technologies

Our website may use cookies and similar technologies to help operate and improve our website, understand website usage and enhance your browsing experience.

You may be able to manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

5. Data Security & Retention

We take reasonable administrative, technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.

We retain personal information only for as long as reasonably necessary to provide our services, meet legal and business requirements, resolve disputes and enforce our agreements.

While we take reasonable steps to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

6. Your Rights

Depending on applicable law, you may have rights relating to your personal information, including the right to request access to, correction of or deletion of certain information we hold about you.

To make a privacy-related request, please contact us using the contact information provided on our website.

7. Changes to This Privacy Policy

We may update or revise this Privacy Policy from time to time to reflect changes to our practices, services or legal requirements.

Any updated version will become effective when published on our website. Your continued use of our website after any revisions indicates your acceptance of the updated Privacy Policy.

8. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal information, please contact us at help@seirenspa.com