Eligibility

• You are at least 18 years old or have obtained consent from a parent or legal guardian
• You have the legal authority to enter into a binding agreement
• All information submitted by you is truthful, accurate, and complete

Services

We provide non-invasive skincare and aesthetic treatments. All services:

• Are subject to availability
• May differ depending on your individual skin condition and consultation assessment
• Do not guarantee specific outcomes, as results vary from person to person

We reserve the right to change, suspend, or discontinue any service at our discretion without prior notice.

Bookings and Appointments

• Appointments must be made through our website or approved communication methods
• A confirmation will be issued once your booking is successfully completed
• We may reschedule or cancel appointments in the event of unforeseen circumstances
• Clients are expected to arrive on time; late arrival may result in reduced treatment duration or rescheduling

Payments

• All prices are displayed in Japanese Yen (¥), United States Dollars ($), and Hong Kong Dollars (HK$), and may be updated without prior notice
• Payment may be required in full or in part at the time of booking
• Accepted payment methods are listed on our website
• Failure to complete payment may result in cancellation of your booking

Cancellation and No-Show Policy

• Cancellations or requests to reschedule must be made at least 48 hours in advance
• Late cancellations or failure to attend an appointment may result in:
• Loss of any deposit paid
• Full or partial charges for the booked service

Refund Policy

Payments made for services are generally non-refundable. Refunds may only be granted in exceptional circumstances at our sole discretion.

Health and Medical Disclaimer

• You must inform us of any relevant medical conditions, allergies, or skin sensitivities prior to receiving treatment
• Our services are not medical procedures and should not be considered a substitute for professional medical advice
• We are not responsible for adverse effects where such information has not been fully disclosed
• We reserve the right to decline treatment if it is deemed unsuitable for your condition

Results Disclaimer

• Results will vary based on individual skin type, lifestyle, and compliance with aftercare instructions
• Results are not guaranteed
• Any before-and-after images are provided for illustrative purposes only

Client Conduct

• We reserve the right to refuse or discontinue services if a client engages in inappropriate, abusive, or disruptive conduct
• Clients must follow required safety and hygiene practices

Intellectual Property

All content on this website, including text, images, branding, and logos, is owned by or licensed to us and protected under applicable intellectual property laws.
You are not permitted to copy, reproduce, distribute, or use any content without prior written authorization.

Limitation of Liability

• We shall not be held liable for any indirect, incidental, or consequential damages
• Our total liability is limited to the amount paid for the relevant service

Privacy

Your use of our website is also subject to our Privacy Policy.

Amendments

We may revise or update these Terms and Conditions at any time.

Governing Law

These Terms and Conditions are governed by the laws of Hong Kong.

Contact Information

If you have any questions, please contact us at: help@seirenspa.com